Mail In Device

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What To Do

If you don’t live within easy travelling distance of us, we also accept jobs via post. It’s usually best to contact us for an estimate before sending us a device as it may be something that we know we can or can’t repair just from your description. We do have a diagnostic fee of £35 inc VAT if we diagnose your faulty device and you decline the repair, we must charge this fee because it takes time to do a proper diagnosis.

Packaging

If you wish to send us a device for repair or data recovery then please ensure it is packed which sufficient packing material to prevent further damage in transit and also preferably in an anti-static bag. If you don’t have an anti-static bag, placing it inside a large paper envelope should suffice. Do not just put it in a plastic bag with little or no packaging. We advise that at least 5cm of foam surrounds the drive to prevent further damage.

Please do ensure you put a note of your name and contact details in the box with the drive so we can match the device with your form submission, it gets quite confusing at our end if we receive a device and we don’t know who its from!

Please be as thorough as you can with the details of the form as this will greatly aid us in repairing your device or recovery your data.

	Fill In Recovery Submission Form On This Page & Put A Note Of Your Name And Contact Details In The Box With Your Device
	Put Any Drives Into Anti-Static Bag or Paper Envelope to Prevent Static
	Minimum 5cm (2″) of Foam or Bubble wrap Around Device
	Ensure Our Address is Clearly Written on Box
	Mark As Fragile
	Send Recorded Delivery (requires a signature) or Trusted Courier

	Not Enough Foam Or Bubble Wrap
	Putting Drive in a Plastic Bag
	Not Securely Taping Box Closed
	Device Having Room To Move Around In Box

Mail In Device

Name *

First

Last

Address *

City *

Postcode *

E-mail *

Telephone Number *

Type Of Device *

Make & Model *

Has It Been Dropped *

Symptoms *

Any Priority Data

Comment or Message *

Inspection Fee *

I agree to these conditions

A standard diagnostic fee of £45 will be incurred if we inspect your equipment and diagnose the fault and you choose not to go ahead with the repair or it is deemed uneconomic to repair. In the event of us having to reinstall Windows, Office (Word, Excel, Outlook etc) and any other programs are not part of Windows, and will not be reinstalled unless you supply us with discs and license keys. If we require parts to complete your job, please allow up to an additional 5 working days for completion to allow for delivery. In the event of a physical data recovery where we need to order parts, we may charge you for them even if recovery is unsuccessful.

Failure to disclose information relevant to previous repair or recovery attempts may result in an increased inspection fee being charged.

We are not responsible for the results of program updates including Windows 10 being automatically installed. Please note: TechRescue Ltd shall hereafter be referred to as "we" & "us". While every effort will be made to prevent data loss, we can in no way be held responsible for any loss of data. While every effort will be made to protect items left in our care, we can accept no responsibility for items being damaged or lost whilst in our possession. Any machine or device accepted by us for repair, recovery or upgrade work is accepted on the basis that the equipment and all its data are the possession(s) of the signatory and that permission is given to us to replace any components deemed faulty and if required, data to be moved, stored temporarily, integrity checked or recovered.

Data will not be passed to any third parties other than when we are required to by law. If in the process of working on your equipment we discover material deemed illegal then we shall, without notice, notify the relevant authorities. You confirm that you hold valid licences, agreements or rights to any programs or media stored on your device. The customer accepts the equipment is already faulty and any attempt to repair it may result in further damage that we shall not be held responsible for. Any payment due to us for any parts or work done should be paid to us within 14 days of completion of work and invoicing or collection of equipment or data from us, whichever is sooner, unless other payment terms have been agreed. A storage fee of £2 inc vat per day will be applied to you account if payment has not beed made within 14 days of invoice date. If payment has not been made within 60 days of work being completed, any items left in trust may be sold (excluding data) to pay for any outstanding amount. If we deem the value of goods held in trust does not cover the amount owed to us, or at our discretion, then we may pursue any amount owed through collection agencies or court. Any job submitted to us will attract a minimum charge of our standard diagnostic fee. Upon collection customers should test equipment thoroughly, if original issue persists, customers have 7 days from collection to inform us otherwise subsequent work will be treated as a new job (this does not affect hardware replacements as this would be covered by warranty). Re-submission of an intermittent issue will be treated as a new job out-with this 7 day return period. Our warranty does not cover 1. Re-infections of viruses or spyware of any type. 2. Problems caused by any additional hardware or software installed or removed by customer. 3. Power Surges due to storms or electrical malfunctions. 4. Any problem unrelated to a previous repair. By agreeing to this you, the customer, acknowledge and accept these conditions and the ones above.