Data Recovery FAQs

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We Will Do Our Best To Answer Your Questions

Customers generally have similar questions with regards to our data recovery service and we have tried to answer as many of the common ones here as we can, of course if you have any additional questions then please don’t hesitate to contact us.
How Long Will The Evaluation Take
We inspect and evaluate most drive or devices within 48 hours of receiving them, however if the device has suffered severe damage then it may take longer to evaluate properly.  We do offer an express service at an additional cost.  
How Long Will My Recovery Take
Most recoveries take between 1-5 days to complete though it does depend on the extent of the damage to the drive or device.  You will be told how long it’s like to take alongside your price quote.
How Much Will Data Recovery Cost Me

Price does depend on what device you are giving us and what physical state it is in but start at £89 inc vat.

See our data recovery pricing page for a guide to costs.

Most recoveries come in between £89 and £349 but does vary on what device we are recovering from and what the fault is. Our data recovery evaluation is free on our standard service and we will provide you with a report on the condition of your drive and a price quote for recovery upon inspection. You have the option of accepting the quote or rejecting it at this point. As data recovery can be quite complicated and varies from job to job then we really do need to see a device or drive be be able to make a definitive assessment. We conduct ourselves at all times in a professional manner and this includes your privacy and our honest appraisal of your drive.  We offer very competitive prices while maintaining a very high degree of success and only charge if we are successful at recovering your data. Why not give us a call or email to discuss your particular problem, we can usually be quite accurate with advice and pricing with the information you provide



My Hard Drive Is Clicking or Grinding. Is the Data Recoverable?
In most instances the data is recoverable.  It will likely require the careful sourcing and replacement of key internal components and then careful work cloning the drive to allows us to extract the data but in the majority of cases this is possible. Sometimes when a drive is dropped, knocked or left switched on while its making unusual noises then major damage occurs to the surfaces where the data is stored. In these cases a partial recovery is sometimes possible and in others cases no data is recoverable. If your drive is making clicking, grinding or beeping noises it is essential that you switch it off and leave it switched off until we have inspected it.
What Does The Evaluation Process Involve
When we receive a drive we first determine what is wrong with the drive, what the cause of the failure is and whether it is going to be recoverable.  We first must determine if it is a logical issue, an electronic issue, firmware issue or a physical issue.  Logical issues mean that the drive or device is physically fine but corruption or system file error is preventing access to the data.  Electronic issues mean that one or more of the electronic components has been damaged and will require repair or replacement.  Firmware issues relate to damage to the underlying programming that allows the hard drive to operate, it exists either on a chip on the drive or on the platters in the drive itself.  Physical damage means that the drive or device has suffered physical damage to one or more of its components and in the case of a hard drive will likely require opening up in a clean room and replacement parts being sourced.
How Will My Data Be Returned
If the recovered data is less than 32GB it will be returned on a USB pen with no additional charge for the device.  If the recovered data is larger than this then it will be copied to a new external drive of a size of your choosing.  There will be a charge for the new drive but this will be discussed and quoted for during the job when we know how much data is recoverable and what data you require. If you are close by and plan to drop the drive or device off with us, you can also leave us a new, blank drive, for the recovered data if you wish.
Is Data Always Recoverable
In the vast majority of cases we see the data is recoverable however there are always occasions when there is simply too much damage present to recover the data.  In some cases the damage prevents us recovering all your data but allows us to recover a portion of it.  In our experience, more than 9 out of 10 drives and devices are recoverable.  Once we have inspected your drive, we will be in a much better position to advise you of the recoverability of your data.

Our Recovery Process

Step 1

Phone, email or visit us for advice on what to do. We are happy to discuss what may have gone wrong, your options and the possible prices for recovery from your drive or device.

Step 2

Send us the drive or if you are located close by, then you can drop it off at our office. We recommend you use Royal Mail Special Delivery or another tracked courier service if you are sending it. Make sure the device is packaged well.

Step 3

Once we have received your device we will carry out an inspection and get back to you within 48 hours with a price for recovery. At this point you can choose to go ahead or to ask for the device to be sent back.

Step 4

We will send you a file list of the data that has been recovered for you to look at and confirm everything you need is there. Upon confirmation we will take payment and return the data to you on suitably sized media.

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