Our Recovery Process

 

We have a simple 4 step Data Recovery process.   We will make the process as simple and straight forward as possible with no unexpected bills.

 

Step 1

Phone, email or visit us for advice on what to do. We are happy to discuss what may have gone wrong, your options and the possible prices for recovery from your drive or device.

Step 2

Send us the drive or if you are located close by, then you can drop it off at our office. We recommend you use Royal Mail Special Delivery or another tracked courier service. Make sure the device is packaged well.

Step 3

Once we have received your device we will carry out an inspection and get back to you within 48 hours with a price for recovery. At this point uou can choose to go ahead or to ask for the device to be sent back.

Step 4

We will send you a file list of the data that has been recovered for you to look at and confirm everything you need is there. Upon confirmation we will take payment and return the data to you on suitably sized media.
 

Data Recovery Pricing

 

We offer a data recovery service that aims to recover as much data as possible for a competitive price without cutting corners.  We price each job on its own as we find this the fairest way to do things.  Once we have received your drive or device, we will assess it and contact you with a diagnosis and price and you can then choose to continue or not.  We offer a no data-no fee policy so you won’t have to pay for our attempt if it is unsuccessful.

If you are dropping the drive off in person at our office then we will discuss some ball park estimates with you on booking the job into our system for diagnostics, if you are sending us the drive then we do recommend calling or emailing first so we can discuss the case with you.

Once we have inspected and diagnosed the device or drive, we will send a formal quote across via email.   There is no obligation to accept this quote, however if you do decline it then we will charge and inspection fee of £40 inc VAT if the formal quote falls within the ballpark estimate we had previously discussed with you.  This fee covers return shipping or secure destruction of the device, depending on whether you want the device returned.

As a rough guide, most data recoveries are in the £89 – £349 Inc VAT Range. If we can’t recover your data there’s no charge! We advise all our customers to contact us first before going any further.

Recovering data from an undamaged hard drive can come in as little as £89.00 Inc VAT.    Drives that are physically undamaged but have suffered corruption can be recovered from £149.00 Inc VAT.   Mechanical / Spinning drives that have suffered internal physical damage can be recovered from £349.00 Inc VAT, drives will usually be making clicking/scratching noises or have been dropped if they have suffered internal damage.

A USB Flash drive with a broken USB connector can be recovered from £89.00 Inc VAT.

Due to the nature of data recovery, we must see the drive to provide an accurate quote.   Recovery on some drives can be a very complex and time consuming job, often requiring more than the parts from more than one donor drive, it’s simply impossible to give an accurate forecast of what the cost might be without spending some time with the device or drive though we are happy to discuss the most likely outcomes if you get in contact with us.

Our standard turn-around time is between 3-10 days.  If you are in a hurry then please let us know and we will do our very best to expedite your recovery job.

Please contact us for an estimate so we can discuss potential costs with you and send you a copy of our data recovery service price list.

 
Get An Estimate

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