Hard Drive Data Recovery & Repair
The most common media we recover data from is the humble hard drive. You will find them in almost every desktop and laptop and also inside most external storage devices. Modern drives store hundreds of GBs of data inside them, and while they make storing all your movies, music, photos and documents possible they are prone to failure. The way a modern hard drive works is amazingly complex, precision engineering is involved as your data is stored on metal or glass discs that spin at thousands of times a minute.
Hard drives can be damaged by physical impact such as being dropped, power surges, bumps or jolts. Data can also go missing as a result of virus infections, failed updates or corruption to the information stored on the drives. Even if your drive is completely dead all hope has not been lost. Here at TechRescue we have been recovering data from all types of media since 2004 saving many databases, dissertations, work projects, family photos and and documents on the way.
Common Symptoms Of Faulty Hard Drive
Common signs of a failing or failed drive are:
- Slow running computer
- Hard drive clicking
- Hard drive grinding
- Not spinning up or not making any noise
- Hard drive not being detected in Windows
- Hard drive not being detected in BIOS
- Unable to access files
- Missing files or folders
- Hard drive being reported as the wrong size
- Windows saying you must format the drive (please don’t do this!)
What Not To Do
There are various forums on the Internet where people will tell you supposed ways of fixing your hard drive including:
- Put it in the freezer
- Hit it with a screw driver
- Drop it
- Change the PCB
- Open it
- Run software recovery program on it
PLEASE DON’T try to do any of these things on a dead or dying drive as it will make recovery either more difficult (and hence more expensive) or completely destroy the drive making it impossible to recover anything. Once upon a time cooling the drive or unsticking the drive by tapping it with a screw driver did very occasionally work but modern drives are very sensitive and we can promise trying any of these DIY tricks will only result in your increased unhappiness. We are seeing an increasing number of people opening drives or attempting DIY recovery, in 99% of cases all you will do it either ruin the drive completely or at best significantly increase the recovery cost.
Home & Business Users
Using the latest technology we have an excellent success rate on recovering data from your damaged drives and devices. Whether you are a home user who has lost your photo collection or thesis or a business user who has lost years of vital documents and files, we are here to help recover your data at the best possible price while maintaining a superior service and success rate without cutting corners.
FIXED PRICE DATA RECOVERY
Once we have inspected your drive we will be able to provide you with a fixed cost for recovery. Due to data recovery from physically damaged devices being complex and each case being different, we do need to assess it first before being able to provide a fixed cost. We can however provide an estimate based on the most likely fault if you contact us for advice.
No Charge If Not Recoverable
If your device turns out to be too damaged to recover the data from, then we won’t charge you for our time attempting it. More than 9/10 drives are recoverable, however there are always some that can’t be recovered from due to the extent of damage.
Keeping You Informed
You will get regular texts and emails informing you how your job is going, you can even approve a job with a simple message back to us. You can pay the final invoice in shop or through our portal, perfect if you have sent a job to us by post. We are also always available at the end of the phone or in person at the office, you should never have to wait for than a minute or two waiting to speak to a technician directly.
What Should I Do If I’ve Lost Data or Suspect Something is Wrong?
If you suspect your drive is faulty or it shows any of the symptoms above, we would advise you to switch off the device and contact us immediately by phone or email. If you require recovery from a failed or failing drive, even if your local computer shop has told you its impossible, please contact us for a FREE no obligation assessment of the drive. Even if you send us a drive and we are unable to recover any data from it you don’t pay anything, we are confident in our abilities and therefore offer a NO DATA-NO FEE policy. We are based in Aberdeen so if you are in the area you can drop the drive off at our Repair Shop alternatively you can send us your drive and we will get back to you with a diagnosis within 48 hours of receipt. We would always suggest you use a registered form of postage or use a courier such as TNT.
What’s The Process
We can provide you a fixed price, no obligation quote for the recovery once we have diagnosed what’s wrong with your drive. We regret we can’t offer a fixed price quote until we receive your device but we can provide you a pretty accurate estimate based on your description over the phone, email or if you come to visit us at our office. We cost each recovery on a case by case basis. We feel it’s unfair to offer a fixed price for all recoveries as we would end up charging people a lot for what might be a simple recovery. Some companies charge a fixed fee, say £299, for a job that may only take an hour and where we would charge significantly less. The other problem with Data Recovery companies offering a fixed fee is that they tend to cherry pick the easy jobs while rejecting the hard ones, simply telling the customer the drive is not recoverable.
What’s It Going to Cost
Prices vary according to what’s wrong and how long it takes to do the recovery. As a rough guide, most data recoveries are in the £79 – £349 Inc VAT Range. We can give you an accurate quote upon inspection of the drive or media. Many jobs come in at the lower end of the scale however if your drive has physical damage it may require replacement parts to be sourced and fitted in our clean air area and therefore prices may be higher, we will of course tell you this first. We will give you an estimate before carrying out the data recovery so you wont be hit by any unexpected costs. If we can’t recover your data there’s no charge! We advise all our customers to contact us first before going any further. We can normally give you a good idea what a recovery is likely to cost by speaking to you on the phone, so why not call us now on 01224 622312 and speak to one of our friendly members of staff.