Business Support

Every business is different so we offer two different sorts of business support. Whether you prefer to have a Fixed Price contract or Pay As You Go support we will offer you the best possible level of care.

Fixed Price Service Contract

Support Overview

• Unlimited Telephone Support
• Unlimited Remote Repairs
• 1 Working hour phone response to calls
• 8 Working hour on-site response to calls
• Scheduled monthly visit to make sure everything is working as it should
• Pro-active network & system monitoring
• Employee Discount Scheme - Your employees with receive a 15% discount on in-shop labour for their own computers
• 6 or 12 Month Rolling Contract

	Fixed Basic	Fixed Premium
Price Per Computer, Per Month	£18 Inc VAT	£29 Inc VAT
Price Per Server, Per Month	£69 Inc VAT	£99 Inc VAT
In-Store Repairs	50% Labour Discount	Unlimited
Telephone Support	Unlimited	Unlimited
Remote Fix	Unlimited	Unlimited
Inclusive On-Site Hours	None	1 Hour Per PC, Per Month Max
Chargeable On-Site Hours	£48 Inc VAT (normally £55)	£48 Inc VAT (normally £55)
Monthly Preventative Maintenance Visit
Unlimited Remote Data Backup, Per Computer, Per Month	£4.50 Inc VAT	£4.50 Inc VAT

Benefits

• Monthly/Quarterly Billing
• Fixed Price Support

What's Included

• Standard Working Hours (Monday to Friday, 10am-6pm). Additional hours are available if required.

What Isn't

• Hardware or Part Replacement
• Pre-planned Upgrades or Additions
• Repeated virus removal from same system
• Data Recovery Services

Pay As You Go Service

If you prefer just to pay for support as and when you need it then this is also something we offer. Perhaps you just have one job needing done or simply don't want a support contract, we will give you the same great support as we do our contract customers

Support Overview

• Pay Just For What You Need
• £55 inc VAT per hour
• 10am - 6pm support
• Out of Hours Support Available If Required at Additional Cost